Frequently asked questions.
Answers about setup, ecommerce connectors, warehouse workflows, billing, cancellation, and data retention.
Does IPK Logistics work on mobile?+
Yes. The app is responsive and can be used on tablets and mobile devices, although most warehouse teams use a desktop or tablet at packing stations and barcode scanners for faster operation.
Do I need special hardware?+
No special hardware is required. Any USB or Bluetooth barcode scanner that works as keyboard input should work. You can also use manual quantity controls when scanning is not practical.
How do ecommerce platforms connect to IPK Logistics?+
Platforms connect through a dedicated plugin or connector. WooCommerce is supported through the IPK connector plugin today, and additional ecommerce platforms are planned. The core warehouse workflow remains the same across platforms. Visit the Plugins page to download the current connector.
Does pricing depend on the connected platform?+
No. Pricing is based on your subscription plan and order volume, not the ecommerce platform connected to the app.
Can I use the app with multiple warehouses?+
The current workflow is designed around one operational warehouse setup per organization. Teams with multiple physical locations should contact support so we can confirm the best configuration.
What does IPK Logistics sync back to my store?+
Depending on the connector, IPK Logistics can sync stock movements, bin locations, order fulfillment status, and tracking information after warehouse work is completed.
What happens if a product is missing or damaged during picking?+
Operators can report issues during picking, such as stock errors, damaged products, or missing products. The round keeps a record of those issues for review.
Can I import warehouse locations in bulk?+
Yes. You can import a CSV using SKU or barcode as the identifier and a warehouse location as the second column. Re-importing can update existing locations.
What is the difference between cart mode and box mode?+
Cart mode groups several box positions under one cart barcode, useful when the whole cart moves together. Box mode gives each box its own barcode, useful when orders need to move independently.
What counts as an order for usage billing?+
An order is counted once it is processed through the app, whether through picking, fulfillment, or both. Each unique order is counted once per billing period.
Can I cancel at any time?+
Yes. You can cancel from inside the app at any time. Cancellation takes effect at the end of the current billing period and prevents future subscription charges. Refund requests must be submitted within 14 days of the transaction date and are handled according to the Paddle Refund Policy.
How long is operational data retained?+
Operational data is retained for 6 months. After cancellation, active sessions and store credentials are removed, and operational data is deleted within 48 hours except where retention is required for billing, security, legal, or accounting compliance.
Still have questions?
Follow the tutorial or contact support if you need help with your store connection or warehouse workflow.